We understand that the billing process for medical analyses can sometimes seem complex.
Our goal is to help you better understand the billing process and provide the information you need to feel informed and reassured.
Please contact Intrum directly by email at inkasso.ch@intrum.com or by phone on 0848 210 021.
If you receive an invoice, it means that our systems were unable to match the analysis with a health insurance provider.
This may happen for several reasons that are outside Unilabs’ control.
Please send the reimbursement document to your health insurance provider as soon as possible and pay the invoice directly to Unilabs.
The analysis date is shown next to the case number on your invoice.
In some cases, there may be a significant delay between the analysis date and the invoice date.
For insurance purposes, only the treatment date, meaning the analysis date, is relevant.
Laboratory tests are performed at the request of the prescribing doctor.
The prescribing doctor also provides the billing address.
If you have questions about the analysis performed or the billing address, please contact the person or medical practice that prescribed the test.
Please send a written request to ar.ch@unilabs.com.
Make sure to include:
The invoice number
The exact reason for your dispute
Unilabs invoices are payable within 30 days. This payment term is indicated on the invoice.
Invoices are transferred to the debt collection agency after the final reminder.
You may request a payment extension when you receive the invoice, or at the latest after the first reminder, by contacting ar.ch@unilabs.com.